Refund Policy

Effective date: June 16, 2026 · Last updated: June 16, 2026

In plain English

All sales are final. Setup fees, monthly subscription fees, and custom-build fees are non-refundable. You can cancel anytime to stop future charges — but we don't refund money already paid or unused time, except where the law requires.

This Refund Policy applies to all purchases of Arbor's services (the "Service") and forms part of our Terms of Service. Please read it before you buy.

All fees are non-refundable. By purchasing, you acknowledge and agree that all amounts you pay to Arbor are non-refundable, except where a refund is required by applicable law.

1. What is non-refundable

One-time setup fees (when charged) — work on your site begins immediately after purchase.
Subscription fees — including the current billing period and any unused or partial time.
Custom builds, projects, and add-ons — including deposits, unless a written statement of work says otherwise.

2. Why we don't offer refunds

Arbor starts working for you right away — provisioning your site and performing design and build work up front — and that labor cannot be returned. Your recurring fee pays for hosting, maintenance, and ongoing changes that we deliver continuously throughout each billing period. Because the value is delivered as we go, fees are charged on a non-refundable basis.

3. Cancelling your subscription

You can cancel at any time from your dashboard's billing portal or by emailing hello@arbor.zone. Cancellation stops your next renewal. Your site and access remain available through the end of the current paid period; we do not prorate or refund the remainder. When the period ends, your subscription will not renew and your site may be taken offline.

4. No refunds for change of mind

We do not provide refunds for a change of mind, dissatisfaction with design or results, not using the Service, closing your business, or forgetting to cancel before a renewal. While you are a subscriber we will always work to make your site right — just ask Sage or our team.

5. Billing concerns & chargebacks

If you think you were charged in error, contact us first at hello@arbor.zone — we respond quickly and will fix genuine mistakes. Filing a chargeback or payment dispute for a valid, policy-compliant charge is a breach of our Terms and may result in suspension or termination of your Service. We reserve the right to contest such disputes and to present this Policy and your acceptance of it as evidence.

6. Limited exceptions

Nothing in this Policy limits any rights you have that cannot be waived under applicable law. If you are entitled to a refund under a mandatory consumer-protection law, we will honor it. We will also promptly correct genuine billing errors, such as duplicate charges or charges made after a valid cancellation.

7. Changes

We may update this Policy from time to time. The version in effect at the time of your purchase applies to that purchase.

8. Contact

Arbor — hello@arbor.zone — [registered business name and mailing address to be added].